Nemanti

CUSTOMER SERVICE

  • PRICES AND CURRENCY

    Published prices and final invoices are in Euro. The products on sale on the web site NEMANTI.COM are destined to the Final Customer, it is therefore not possible to enter the VAT information. NEMANTI reserves the right to modify at any time the prices of their products. These changes will not, however, effective against customers who have already completed an order. NEMANTI encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

  • ORDER PAYMENT

    To purchase one or more products , the Customer must:

    Register on the Website, by providing NEMANTI in accordance with the provisions regarding the protection of personal data, all the data necessary to allow NEMANTI to execute the orders placed.

    Then the customer can select one or more products by placing them in a "shopping cart" virtual , which can always be viewed before forwarding the Order.

    If you click on the button "Check Out " button, you will forward the Order. During the formulation of the Order and until it is effectively forwarded the Customer have, however, the opportunity to review the data entered by clicking the "Back" button , so as to identify and correct any incorrect information.

    If you click on the button "Finish Order" You will place your Order. Each Forwarded Order construed in such manner is, to all intents and purposes, an accepted Contract by the customer.

    Once You have placed an order You will receive an email confirmation by NEMANTI as receipt of the Order itself. By sending this e-mail NEMANTI will, furthermore , inform the customer if the order can be accepted or not ( the Order ConfirmationNEMANTI has the right to accept or decline any orders received without , in case of rejection , the Client having rights or claims against NEMANTI in any way.

    The Customer shall pay the full price of the Products ordered , when forwarding the Order. It is understood that in the event of non-acceptance of the Order , NEMANTI will promptly refund to Customer any amounts already paid.

    The following methods of payment are accepted:

    CREDIT CARD

    When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by PAYPAL which accept Visa, MasterCard, American Express, JCB and Diners. Please visit www.paypal.com for further information.

    CREDIT CARD SECURITY

    Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. NEMANTI advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. For more information, please visit www.visa.com or www.mastercard.com

    CREDIT CARD CHARGES

    If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).

    BANK WIRE TRANSFER

    When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for NEMANTI. The merchandise will then be reserved for the order and shipped once the funds are deposited in NEMANTI ‘s bank account. It is mandatory that the Client send a scan of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached NEMANTI’s bank account. If the scan of the bank transaction is not received within 48 hours of the request, the order will be cancelled. The merchandise will be shipped once NEMANTI has received the funds and the merchandise is available for shipment.

    PAYPAL

    NEMANTI welcomes payments from PayPal Accounts.

  • PROMO CODES

    Clients who have been sent a NEMANTI PROMO CODE by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase and checkout. Each code has a validity start and end date which limits its use and cannot be extended. PROMO CODES can be used in conjunction with Store Credit Vouchers.

  • STORE CREDIT

    Store Credit can be requested in lies of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit.