Shipments are via DHL or other courier chosen by NEMANTI and are free.
Invoices will be issued in electronic format only.
Orders with available merchandise are shipped the day after the order placement from Monday-Friday 9:00 a.m. – 5:30 p.m. (Orders placed on weekends are shipped on the following Monday). In all cases, Nemanti reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Nemanti ships worldwide using DHL EXPRESS delivery.
Estimated transit time after dispatch:
USA and Canada: 1-3 days, according to the final destination
Europe: 1 day for major cities / 2-3 days for remote areas
South America: 3-4 days
Asia and the Middle East: 2-3 days
Australia and Oceania: 2-3 days for major cities / 4-5 days for remote areas
Africa: 2-4 days
Nemanti shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Nemanti.
When the order is shipped, Clients receive an E-mail from Nemanti specifying the tracking number and a direct link to monitor the shipment status.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. Nemanti packages are carefully sealed in a box with an adhesive tape with Nemanti logo print tape around the sides of the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Nemanti at email@example.com. If the package is not successfully delivered to the Client's address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Nemanti commercial agreement, the package may risk being sent back to Italy at the Client's expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.